FAQs
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Rental Application FAQs
What is required to apply for a rental home with DFW Rent Houses?
To apply, you must complete our online application form, pay the application fee, and provide supporting documentation such as proof of income, a valid ID, and rental history. Each adult over 18 who will live in the home must submit a separate application. Incomplete applications or missing documents may delay processing. The sooner everything is submitted, the faster we can begin the screening process.
What are your screening criteria?
We use a consistent screening process that evaluates your credit history, income, rental history, and background. Generally, applicants should have a minimum income of 3x the monthly rent, a solid payment history, and no recent evictions. We also consider employment stability and whether your rental references are positive. We comply fully with Fair Housing laws and do not discriminate based on race, color, religion, sex, disability, familial status, or national origin.
How long does the application process take?
Once your application is fully submitted, we typically process it within 2–3 business days. Delays can happen if we’re waiting on employment verification or landlord references. We’ll keep you updated if anything is missing or taking longer than expected. Our goal is to provide a quick turnaround so you can plan your move with confidence.
Is the application fee refundable?
No. The application fee is non-refundable, as it covers the cost of processing your application, running background and credit checks, and verifying your information. Even if your application is not approved or you decide not to proceed, the fee cannot be returned. We encourage all applicants to review the rental criteria and confirm availability before applying.
What if I don’t meet one of the screening requirements?
If you fall slightly short in one area—such as credit or income—we may be able to evaluate your full profile, including rental history and references. In some cases, we may allow a co-signer or require an increased security deposit, depending on the owner’s approval. However, applications with recent evictions, serious criminal offenses, or falsified information are typically denied. It’s always best to be upfront and honest in your application.
Do you accept co-signers or guarantors?
In certain situations, yes—we may accept a qualified co-signer if your income or credit doesn’t meet our standard criteria. The co-signer must submit a separate application, meet our screening standards, and sign the lease agreement. Keep in mind that not all properties allow co-signers, as this is up to the property owner’s discretion. If you’re unsure, ask before applying.
What documentation should I include with my application?
We require a valid government-issued ID, proof of income (such as pay stubs or bank statements), and contact information for your current and previous landlords. If you’re self-employed, you may submit tax returns or profit-and-loss statements. Providing all requested documentation upfront helps us process your application faster and prevents unnecessary delays.
If my application is approved, how soon do I have to sign the lease?
Once approved, we typically ask that you sign the lease and pay the deposit within 24–48 hours to secure the property. This allows us to remove the listing and stop marketing the unit to others. If we don’t hear back or receive the deposit in that window, we may move on to the next qualified applicant. Timely action helps avoid losing your spot.
General FAQs
How do I pay my rent each month?
Rent is due on the 1st of each month, and the easiest way to pay is through your tenant portal, where you can set up one-time or recurring payments. We accept several online payment methods including ACH transfers, debit cards, and credit cards (note: convenience fees may apply for card payments). Rent must be received—not just submitted—by the due date to avoid late fees. We encourage all tenants to schedule auto-pay to ensure timely payments and avoid any issues.
What happens if I’m going to be late on rent?
If you anticipate being late on rent, it’s important to contact our office immediately. We may be able to offer guidance or temporary solutions, but communication is key. Late fees will apply as outlined in your lease, and failure to pay or communicate may lead to further lease violations or eviction proceedings. We strongly encourage tenants to plan ahead and notify us before the due date if a payment issue arises.
Can I hang things on the walls or decorate my unit?
Yes, you may decorate your home, but it must be done in a way that doesn’t cause permanent damage. Using small nails or removable hooks is usually fine, but large holes, wall-mounted TVs, or painting walls without permission is not allowed. Any damage beyond normal wear and tear must be repaired by move-out or may be deducted from your security deposit. If you’re unsure whether something is allowed, feel free to ask before making changes.
What should I do if I lose my keys?
If you lose your keys, please contact our office right away. There may be a lockout fee or key replacement charge depending on the circumstances and time of day. For security reasons, we do not recommend tenants attempt to change locks themselves. In some cases, we may need to schedule a vendor to rekey the unit and provide you with new copies.
Are pets allowed in my rental?
Pet policies vary by property. Some of our homes allow pets with prior approval, a signed pet agreement, and applicable pet fees or deposits. Unauthorized pets are a lease violation and may result in fines or even lease termination. If you’re interested in getting a pet or aren’t sure about your lease terms, reach out to us first to review your property’s specific policy.
Can I make changes to the property like adding a satellite dish or installing a security camera?
Any exterior or permanent alterations—such as mounting a satellite dish, installing a Ring camera, or making landscaping changes—require written approval from DFW Rent Houses. Unauthorized modifications can be considered a lease violation and may result in removal and restoration costs. We’re happy to review requests that improve safety or enhance your comfort, but they must follow property guidelines and local regulations.
What do I do if I need to move before my lease ends?
If you need to move early, contact us as soon as possible to discuss your options. Depending on your lease, you may be responsible for an early termination fee or the full rent until the lease ends or a new tenant is found. We’ll provide guidance on how to minimize your financial impact and explain your obligations clearly. Always check your lease and speak with our team before making moving plans.
Can I renew my lease, and when will I be notified?
Yes, lease renewals are typically offered 60–90 days before your current lease expires. We’ll send you a renewal offer outlining the new lease terms, rental rate, and duration. If you plan to stay, it’s important to respond by the deadline to secure your renewal and avoid any interruptions. If you do not wish to renew, you must provide written notice as outlined in your lease.
How do I submit a maintenance request?
All non-emergency maintenance requests must be submitted through your tenant portal, where you can describe the issue and upload photos if needed. For emergencies—like major leaks, no heat in freezing weather, or electrical issues—call our emergency maintenance line listed in your lease and on our website. We aim to respond to routine issues within 1–2 business days and address emergencies as quickly as possible. Always provide as much detail as you can to help us resolve the issue efficiently.
What happens during property inspections?
Periodic inspections are part of routine maintenance and help ensure the property is being properly cared for. You’ll receive advance notice before any scheduled inspection, and someone from our team or a trusted vendor will visit to check on the condition of the unit. Inspections typically include things like smoke detectors, HVAC filters, cleanliness, and any safety concerns. These visits are not intended to invade your privacy—they’re simply part of maintaining a safe and well-kept home.
Maintenance FAQs
What is considered an emergency maintenance issue?
An emergency is any situation that poses an immediate risk to your health, safety, or the property itself. Examples include active water leaks, no heat in freezing temperatures, gas smells, electrical sparks, flooding, or sewage backups. These issues require immediate attention and should be reported through our emergency maintenance line, not the regular portal. If you’re unsure, it’s better to report it and let our team assess the urgency.
What’s the difference between routine and emergency maintenance?
Emergency maintenance involves immediate threats like flooding, fire hazards, or loss of essential services. Routine maintenance covers items like leaky faucets, broken blinds, slow drains, or cosmetic repairs. Routine requests can be submitted through the tenant portal and will be addressed during normal business hours. Emergencies will always take priority and are usually resolved much faster.
How do I report a maintenance issue?
Routine maintenance should be submitted through your tenant portal, where you can describe the problem and upload photos if needed. If you’re experiencing an emergency after business hours, call our emergency maintenance number listed in your lease and on the website. Please do not email or submit emergency issues through the portal, as those may not be seen in time. Always include as much detail as possible when reporting the issue.
How quickly will someone respond to my request?
For routine maintenance, we typically respond within 1–2 business days to confirm your request and schedule a repair. Emergency requests are addressed as soon as possible, often within a few hours, depending on the issue. We strive to be timely, but availability of vendors and access to the unit can affect response times. You’ll receive updates through the portal once the request is being handled.
What should I do if I smell gas or see sparks?
Immediately leave the property and call 911 or your local utility emergency line if you suspect a gas leak or electrical fire. Then, notify us by calling the emergency maintenance number so we can dispatch the appropriate vendor. These are serious safety issues and should never be submitted through the online portal. We prioritize gas, electrical, and fire hazards above all other requests.
Am I responsible for any maintenance as a tenant?
Tenants are responsible for basic upkeep, like changing HVAC filters regularly, replacing light bulbs, and keeping the unit clean. You’re also expected to report problems early before they worsen. If damage is caused by tenant negligence—like flushing non-flushable items or failing to report a leak—it may be your responsibility to cover the repair costs. Our maintenance policies are designed to protect both the property and your comfort.
Can I call my own contractor to fix something?
No. All maintenance must be approved and coordinated through DFW Rent Houses. Unauthorized repairs, even for emergencies, may not be reimbursed and could violate your lease agreement. We work only with licensed and insured vendors who understand the property’s systems and requirements. If you’re unsure about the process, reach out to us first before arranging any work on your own.
What if the issue happens late at night or on the weekend?
If the issue is an emergency, call our 24/7 emergency maintenance number. Our team or an on-call vendor will respond as quickly as possible depending on the situation. For non-emergencies that occur after hours, please submit a request through the tenant portal, and we’ll follow up on the next business day. We always prioritize health and safety issues, regardless of the time or day.
What types of maintenance are not covered?
We don’t cover cosmetic repairs or issues caused by tenant misuse. Examples include nail holes beyond normal wear and tear, lost keys, clogged drains due to hair buildup, or pest issues caused by poor housekeeping. These may result in a charge depending on the lease terms. Our goal is to maintain a safe and functional home, but we do ask tenants to do their part in keeping the space clean and damage-free.
Will I be notified before someone enters for a repair?
Yes. You will always receive advance notice before a vendor or maintenance tech enters your home, except in true emergencies where immediate access is necessary. For routine work, we’ll schedule a time with you or give you a notice of entry window. We value your privacy and aim to coordinate maintenance visits with respect and professionalism.