We take maintenance requests seriously. The faster the issue is fixed the happier you are as a tenant and our owners want happy tenants.
We’re easy to get a hold of and are in the office on weekdays from 9:00 AM to 5:00 PM and closed on weekends. Whether you call us by phone, email us, or stop by you will always be greeted by our professional staff.
What do I do to report a maintenance request?
If you need maintenance in your rental home, please contact the DFW Rent Houses using our online request form or call our office 24/7 at (817) 765-2222. Maintenance requests go straight to our Service desk team and are handled on an emergency/ non-emergency basis.
*For police or fire emergencies, dial 911 before calling DFW Rent Houses.
For Gas Leaks, please leave the home immediately, and contact your power company, and DFW Rent Houses. Your gas company will typically visit the home within 30 min to 1 hour to identify and correct the gas leak
Can I be charged for maintenance at the property?
Yes, if resident damage or neglect causes the maintenance problem, you will be charged for it. Also, you can be billed for a service call if you miss a scheduled appointment with one of our maintenance contractors. For your protection, we perform a walk-thru inspection before you move in, as well as provide you with a comprehensive move-in checklist that documents any existing discrepancies in the home to keep on file.
Do I need pre-approval to paint the home or make other changes?
Yes. If you are interested in painting or installing any interior or exterior fixtures, you must first obtain written authorization from the DFW Rent Houses before such changes can be made.
Should I call you if we had an accident and know it was our fault?
Yes! We have very affordable and professional contractors that can fix anything at volume discount rates. We can help you avoid emergency repair costs, and can find the most affordable repair for you to minimize the impact of an honest oops! We appreciate your honesty in reporting the issue and will reciprocate with honest low-cost repairs or cleaning that gets you back on track.