At DFW Rent Houses, we want to make your move-in and day-to-day living as smooth as possible. One of the most important steps when renting a home is setting up and managing your utilities. Whether you’re a new tenant or have been with us for a while, this page provides helpful information on utility setup, provider contacts, billing responsibilities, and what to do if issues arise.
This guide is intended for tenants in Arlington, TX, and surrounding areas and includes utility details that apply to most of the properties we manage.
Who Is Responsible for Utilities?
In most cases, tenants are responsible for setting up and maintaining their own utility services. This typically includes electricity, gas (if applicable), water, trash, sewer, and optional services like internet or cable. Your specific responsibilities are outlined in your lease agreement, so please review it carefully and contact us if you’re unsure.
Some properties may include certain utilities in the rent or may have a utility reimbursement program. If so, this will also be clearly stated in your lease.
Utility Setup Checklist
To avoid service interruptions or move-in delays, it’s important to set up utilities before your lease start date. We recommend contacting providers 3–5 business days in advance to ensure everything is active when you move in.
Common utilities tenants are responsible for:
- Electricity
- Natural Gas (if applicable)
- Water and Sewer
- Trash collection
- Internet and cable
Once services are active, upload your confirmation or account number to your tenant portal if required.
Utility Provider Contacts
Below are the main utility providers in the Arlington, TX area. Please note that specific providers may vary by property or neighborhood.
Electricity
Texas is a deregulated state, meaning you can choose your electric provider. Some common options include:
- TXU Energy – www.txu.com – (800) 818-6132
- Reliant Energy – www.reliant.com – (866) 222-7100
- Direct Energy – www.directenergy.com – (855) 461-1926
- Gexa Energy – www.gexaenergy.com – (866) 961-9399
You can compare rates at www.powertochoose.org.
Gas (if applicable)
- Atmos Energy – www.atmosenergy.com – (888) 286-6700
Water, Sewer, Trash
Most properties in Arlington use the city’s municipal services:
- City of Arlington Water Utilities – www.arlingtontx.gov – (817) 275-5931
Some properties in surrounding cities may use Mansfield, Grand Prairie, or a private utility. Check your lease or contact our office for confirmation.
Internet and Cable
You are free to choose your preferred provider. Common providers include:
- Spectrum – www.spectrum.com – (855) 243-8892
- AT&T – www.att.com – (800) 288-2020
If installation requires drilling, mounting, or structural changes, you must request written approval from our office before proceeding.
Tips for Managing Utilities
1. Set Up AutoPay or Reminders
Avoid service disconnections by enrolling in AutoPay or setting calendar alerts for payment due dates. This also helps you avoid late fees or reconnection costs.
2. Keep Your Billing Address Updated
Make sure your utility provider has your correct mailing and service address, especially if you move units or renew your lease.
3. Notify Us of Utility Issues
If your water, electricity, or gas stops working and it’s not related to a citywide outage or billing problem, submit a maintenance request through your tenant portal.
4. Turn Off Unused Utilities at Move-Out
You are responsible for keeping utilities on through your lease end date—even if you move out earlier. Be sure to schedule shut-off service for the day after your lease ends, not before.
Failure to maintain active utilities during your lease can result in lease violations or charges for service restoration.
Shared Meter and Utility Reimbursement
If your property has a shared meter (common in some duplexes or multifamily homes), utilities may be billed directly to the landlord and reimbursed by the tenant. If this applies to you:
- You’ll receive a monthly utility reimbursement charge based on usage or a flat rate
- This charge will appear in your tenant portal alongside your rent
- Payment is due on the same schedule as rent
Details are outlined in your lease agreement, and you can always reach out with questions.
Energy Efficiency and Cost-Saving Tips
Want to save on your monthly bills? Try these simple energy- and water-saving habits:
- Set thermostats to moderate levels and use programmable features
- Turn off lights and electronics when not in use
- Use ceiling fans to circulate air efficiently
- Report leaking faucets or running toilets immediately
- Wash full loads of laundry and use cold water when possible
- Replace HVAC filters regularly (if tenant responsibility per your lease)
Staying energy-conscious benefits your wallet and supports our goal of responsible property management.
Questions About Utilities?
If you’re unsure which services you’re responsible for, need help finding the correct provider, or have a question about your lease terms, we’re here to help. You can contact our office or message us directly through your tenant portal.
At DFW Rent Houses, we want to make sure your rental experience is smooth and worry-free. Setting up and managing your utilities is a key part of that, and we’re here to support you with clear instructions and responsive service whenever you need it.
