Welcome to your new home with DFW Rent Houses! We’re excited to have you as a resident and want to make your move-in process as smooth and stress-free as possible. Whether this is your first rental or your tenth, having a clear understanding of what to expect and how to get started will help you settle in quickly and comfortably.
This move-in guide is designed for tenants moving into a property in Arlington, TX or the surrounding areas. Below, you’ll find important information about keys, utilities, inspections, and tips for a successful transition.
Before You Move In
Before your scheduled move-in date, make sure you’ve completed the following steps to ensure access to your home and a seamless start to your lease.
1. Sign Your Lease
Your lease must be fully executed through our secure tenant portal. Please read it carefully and contact us with any questions before signing. All residents 18 or older must sign the lease agreement.
2. Pay Required Move-In Costs
This includes your security deposit, first month’s rent, and any applicable pet fees or admin charges. These must be paid in full and cleared before keys are released.
3. Activate Utilities
You are responsible for activating utility services in your name before move-in unless otherwise noted in your lease. Contact the utility companies at least 3–5 days in advance to ensure everything is on by the time you move in.
Common utilities include:
- Electric (Oncor or your retail provider)
- Gas (Atmos Energy)
- Water/sewer/trash (City of Arlington or applicable city)
- Internet or cable (Spectrum, AT&T, etc.)
Once activated, upload proof of utility transfer in your tenant portal if required.
Move-In Day
Once everything is completed, our team will coordinate your key pickup and provide final instructions for moving in.
1. Key Pickup
Keys will be available on your lease start date, typically after 12:00 PM, unless otherwise arranged. Instructions will be sent in advance and may include lockbox access or in-office pickup.
Be sure to bring:
- A valid photo ID
- Confirmation of move-in payments
- Utility confirmation if required
2. Move-In Condition Report
You will receive a Move-In Condition Report form via email or in your portal. Please complete this within 72 hours of moving in to document the property’s condition.
Use this to:
- Note any existing wear or damage
- Upload supporting photos
- Ensure you’re not charged at move-out for pre-existing issues
This report becomes part of your file and protects you throughout your lease.
3. Test Systems and Appliances
As soon as you move in, test all major systems:
- HVAC (heating and cooling)
- Appliances (stove, fridge, dishwasher, washer/dryer)
- Plumbing (sinks, showers, toilets)
- Lights and outlets
- Smoke detectors
If you notice anything not working properly, submit a maintenance request through your tenant portal right away.
First Week in Your New Home
Your first few days in the property are the perfect time to get comfortable and start setting up routines.
1. Review Your Lease
Familiarize yourself with important policies, including:
- Rent due date and payment methods
- Maintenance procedures
- Guest policy
- Pet policy (if applicable)
- Renewal and move-out process
2. Set Up AutoPay
We recommend setting up AutoPay in your portal so rent is paid automatically on time every month. This helps avoid late fees and missed payments.
3. Locate Emergency Shut-Offs
Find the main water shut-off valve, electrical breaker panel, and gas shut-off (if applicable). Knowing where these are located can help prevent damage in case of an emergency.
Common Questions
When is rent due?
Rent is due on the 1st of each month, with a grace period until 5:00 PM on the 3rd. Late fees are assessed if payment is not received in full by then.
How do I submit a maintenance request?
All maintenance requests must be submitted through the tenant portal. For emergencies like flooding or loss of heat/AC, call our 24/7 emergency maintenance line.
Can I paint or make changes to the unit?
All changes or alterations must be approved in writing. Unauthorized modifications may result in charges at move-out.
Are renters required to have insurance?
Yes, we require tenants to carry renter’s insurance with a minimum of $100,000 in liability coverage. This protects your belongings and reduces liability risks.
Staying in Touch
We believe in open and transparent communication. You can always reach us through:
- The tenant portal (messaging feature)
- Our office phone during business hours
- Email for general inquiries
- Emergency line for urgent repairs
Our goal is to respond quickly, resolve issues efficiently, and help you enjoy your time in your new home.
Welcome Home
We’re thrilled you’ve chosen to rent with DFW Rent Houses. Our team is here to support you throughout your lease and provide responsive, professional property management. If you ever have questions or need assistance, don’t hesitate to reach out.
Use your tenant portal as your go-to hub for everything related to your lease—and enjoy your new home!
