The tenant portal is your all-in-one online tool for managing your rental with DFW Rent Houses. Whether you need to pay rent, submit a maintenance request, or update your information, the portal gives you fast, secure access to everything you need—right from your phone, tablet, or computer.
If you’re renting a home with us in Arlington, TX, or the surrounding areas, this guide will walk you through how to use the portal and make the most of its features.
How to Access the Tenant Portal
Accessing the tenant portal is simple. You can log in from any device by visiting the DFW Rent Houses website and clicking the Tenant Login button. If you’re a new tenant, you will receive a portal activation link via email shortly after your lease is signed.
To log in:
- Go to the DFW Rent Houses website
- Click “Tenant Login”
- Enter your email and password
- If you forgot your password, click “Forgot Password” to reset it
- Save your login info or bookmark the page for easier access
If you haven’t received your activation link or need help logging in, contact our team and we’ll get you set up quickly.
Pay Rent Online
The portal makes it easy to pay your rent from anywhere, anytime. You can make a one-time payment or set up automatic monthly payments (AutoPay) to avoid late fees.
Payment options include:
- eCheck/ACH (bank transfer) – No additional fees
- Credit card or debit card – May include a small processing fee
- CashPay barcode – For paying in person at retail locations like Walmart (contact us for setup)
To pay rent:
- Log in to your portal
- Go to the “Payments” section
- Enter the amount you want to pay
- Select your payment method
- Confirm and submit your payment
We recommend using AutoPay to ensure your rent is always on time and to avoid any issues with due dates.
Submit a Maintenance Request
If something needs fixing in your home, don’t wait—submit a maintenance request directly through your portal. This allows us to quickly create a work order, assign a vendor, and track the progress of the repair.
To submit a maintenance request:
- Log in to your portal
- Click “Maintenance Request” or “New Request”
- Describe the issue clearly and in detail
- Upload photos if possible to help us better understand the problem
- Indicate your preferred days or times for vendor access
- Submit your request and check back for updates
You’ll receive notifications as the status of your request changes and when a vendor is scheduled.
If the issue is an emergency (e.g., water leak, gas smell, no A/C in summer), please call our emergency maintenance line instead of submitting through the portal.
View Account History and Documents
Your portal also provides a record of all your rental activity, including:
- Rent payment history
- Maintenance request logs
- Lease agreement and renewal documents
- Communication with our team
- Receipts and transaction confirmations
This is especially helpful during tax season or if you ever need documentation of your rental payments or lease terms.
Update Contact Information
It’s important to keep your contact details current, especially if you change your email or phone number. You can update this information directly in the portal to make sure you receive all important communications about your lease, payments, or maintenance.
To update:
- Log in to your portal
- Go to “Account” or “Profile”
- Edit your phone number, email address, or emergency contact
- Save your changes
If you’re planning to move out or want to request a lease renewal, please contact our office directly through the portal message system or by phone.
Message the Management Team
You can send and receive secure messages through the portal without having to make a phone call or send a separate email. This feature helps keep all communication in one place and ensures that any requests or conversations are well documented.
Use the portal messaging system to:
- Ask questions about your lease
- Get help with payment issues
- Request clarification on maintenance
- Notify us of planned absences or travel
- Provide vendor access instructions
We respond to portal messages during regular business hours, and we’ll follow up as soon as possible.
Portal Tips and Best Practices
- Bookmark the login page so it’s easy to access on any device
- Set a reminder to check your portal before rent is due
- Always include photos when submitting a maintenance request
- Check your payment status after submitting to confirm it went through
- Use AutoPay to avoid late fees and missed payments
- Review your lease documents if you have questions before calling
Need Help with the Portal?
If you’re having trouble logging in, making a payment, or navigating the portal, our team is here to assist. You can reach us through the tenant portal messaging system, by phone, or by email.
We want your rental experience with DFW Rent Houses to be smooth, convenient, and hassle-free—and the portal is a big part of that. By using it regularly, you’ll save time, stay organized, and have more control over your rental experience.
Log in to your tenant portal today to explore all the features and take advantage of easy, secure access to your rental account.
